This policy is to inform people who have made a donation on-line to Our Lady of the Sacred Heart Parish what to do if they have made a donation in error or a mistake in the amount of the donation. Once you have made a donation to the parish, we cannot normally give refunds if you change your mind. So please make sure you choose to donate carefully and ensure to complete all details correctly, including the amount you are donating to us.
Errors in Amount Pledged
If you have made an error in the amount of your donation, please contact us as soon as possible. You have 60 days in which to notify OLSH Parish that an error has been made.
Duplicate Donation Error
If you have made a duplicate donation in error, please contact us as soon as possible. You have 60 days in which to notify the parish that a duplication error has been made.
Refund requests enquires can be forwarded in writing to:
Email: firstname.lastname@example.org or Mail: PO Box 9, Alice Springs, NT, 0871
Please include the following information:
- Your name or the name of the donor
- Contact details of the donor – phone, email, address
- The date the donation was made
- The amount donated
- The receipt number
- The nature of the error
- and any other information you think we should know
Should the refund be approved, any original receipt issued for the incorrect amount immediately becomes void and invalid. The Parish will issue a new receipt where applicable.